OUR POLICIES
At Suited Apparel, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING POLICY
How It Works
All orders are processed within 3-5 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when you order has been shipped.
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We endevour to ship all orders as soon as possible. However, there might be times when orders are delayed for reasons outside of our control (e.g. high volume of orders or postal service problems or strikes).
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Shipping charges will be calculated and displayed at checkout. These varies depending on location and weight of the items ordered.
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We offer free shipping to any orders over £200.
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If you are local to Brighton and Hove (UK) we can arrange for you to pick up in store or from one of our local offices / warehouses free of charge. Please get in touch before placing an order to avoid incurring in any additional costs.
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Please note that we are only able to deliver to addresses within United Kingdom at present. We do not offer international shipping as standard.
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How do I check the status of my order?
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When your order has shipped, you will received an email notification from us which will include a tracking number you can use to check the status of your order. Please allow for at least 48 hours for the tracking information to become available.
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If you have not received your item within 7 days of receiving your shipping confirmation email, please contact us at info@suitedfashion.co.uk with your name and order number, and we will look into it for you.
RETURNS
The Small Print
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email us as soon as possible at info@suitedfashion.co.uk with your order number and a photo of the item's condition. We address these on a case by case basis but will try our best to work towards a satisfactory solution.
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Please note that we are unable to offer returns and refunds for items that are returned to us damaged or dirty.
We also cannot offer returns or refunds for any products from our bespoke range, as these are made to order to your measurements and therefore cannot be resold. The only occasion when we will arrange a refund or an exchange for a bespoke product is if the product was damaged in transit by one of our couriers. We will require photographic proof of this on the day of delivery.
PRIVACY AT SUITED APPAREL
All about Information Security
The Data Protection Act and General Data Protection Regulation 2018 set out the framework for data protection law in the UK. This document explains how Suited Apparel LTD will use any personal data collected about you, as a past, present, or future customer, or when using the website, in line with the General Data Protection Regulation (GDPR).
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This privacy policy applies only to the actions of Suited Apparel LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
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We will collect data in a number of ways, for example:
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1. When you contact us through the Website, by telephone, post, e-mail or through any other means;
2. To the extent that you access the Website, we will collect your Data automatically, for example:
We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
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We will use technical and organisational measures to safeguard your Data, including measures to deal with any suspected data brach. If you suspect any mususe or loss or unathorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@suitedfashion.co.uk.
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If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
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Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
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Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
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To check your rights in relation to your data, please visit the Information Commissioner's Office (ICO) website at https://ico.org.uk/.